General rule
Because digital files and account access are supplied immediately, completed purchases are generally final once access begins. This does not remove mandatory consumer rights or PayPal protections, and we do not reject a valid complaint merely because a file was downloaded or an AI credit was used.
When we investigate a remedy
Contact ecomminvest@gmail.com for a duplicate charge, missing access, persistent delivery failure, materially defective file or a product materially different from its description. We will verify the order and may repair, replace, restore access or refund through the original payment route as appropriate.
How to request help
Send the account email, PayPal order ID and a short explanation. Do not send card details. Requests involving suspected fraud, a chargeback, partial refund or conflicting account ownership receive manual review.